Terms and Conditions

Last Updated: 18/04/2018


(1)      Introduction

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full.  If you disagree with any part of this disclaimer, you must not use our website.

(2)      Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

(3)      Licence to use website      

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

  • (a) republish material from this website (including republication on another website);
  • (b) sell, rent or otherwise sub-license material from the website;
  • (c) show any material from the website in public;
  • (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • (e) edit or otherwise modify any material on the website; or
  • (f) redistribute material from this website, except for content specifically and expressly made available for redistribution.

(4)      Limitations of warranties and liability

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

  • (a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
  • (b) we will not be liable for any consequential, indirect or special loss or damage;
  • (c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

(5)      Variation

We may revise this disclaimer from time-to-time.  The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website.  Please check this page regularly to ensure you are familiar with the current version.

(6)      Entire agreement

This disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

(7)      Law and jurisdiction

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.


(1)        What information do we collect?

We may collect, store and use the following kinds of personal data for the purposes of contractual administration / fulfilment and/or provision of our web services to you:

(a)  information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information relating to any transactions carried out between you and us on or in relation to either this website or contractual services, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us, or for the enablement of contractual services (such as username, password, name, address, email address, telephone numbers, pet information);
(d) information that you provide to us for the purpose of subscribing to our services, email notifications and/or newsletters (such as name and email address);
(e)  any other information that you choose to send to us;

(2)        Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes.  We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many websites, including this one.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website.  Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

(3)        Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a)      administer the website and fulfill our services and contractual obligations to you;
(b)      improve your browsing experience by personalising the website;
(c)      enable your use of the online services available via the website;
(d)      send to you purchased goods, and/or supply to you services requested via the website or email
(e)      send statements and invoices to you, and collect payments from you;
(f)      send you email notifications which you have specifically requested;
(g)      send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by updating your profile online);
(h)       provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(i)       deal with enquiries and complaints made by or about you relating to the website or our contractual services;

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4)        Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a)        to the extent that we are required to do so by law;
(b)        in connection with any legal proceedings or prospective legal proceedings;
(c)        in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d)       to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5)      International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to countries (including the United States and other countries) which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.

(6)        Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We may store personal information you provide to us, on our servers, excluding electronic payment data. 
All electronic payment transactions you make to or receive from us will be encrypted and handled by an authorised merchant gateway (such as Stripe or GoCardless).

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7)        Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.  We may also notify you of changes to our privacy policy by email.

(8)        Your rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information may be subject to the payment of a fee (currently fixed at £10.00 GBP).  We will require proof of identity.

We will provide you with an opportunity to opt-out of the use of your personal data at any time you wish. Please email or send a letter to our registered address below if you wish to opt-out.

(9)        Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10)      Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11)      Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by one of the methods detailed here.

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