Terms and Conditions

Last Updated: 24/05/2018


(1)      Introduction

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full.  If you disagree with any part of this disclaimer, you must not use our website.

(2)      Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

(3)      Licence to use website      

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

  • (a) republish material from this website (including republication on another website);
  • (b) sell, rent or otherwise sub-license material from the website;
  • (c) show any material from the website in public;
  • (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • (e) edit or otherwise modify any material on the website; or
  • (f) redistribute material from this website, except for content specifically and expressly made available for redistribution.

(4)      Limitations of warranties and liability

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

  • (a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
  • (b) we will not be liable for any consequential, indirect or special loss or damage;
  • (c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

(5)      Variation

We may revise this disclaimer from time-to-time.  The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website.  Please check this page regularly to ensure you are familiar with the current version.

(6)      Entire agreement

This disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

(7)      Law and jurisdiction

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the non-exclusive jurisdiction of the courts of England and Wales.


GDPR Privacy Policy

This privacy policy notice is for this website; www.readypetgo.co.uk and served by Ready Pet Go Ltd (company no. 08994295) and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Ready Pet Go Ltd.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

  • We are exempt from registration in the ICO Data Protection Register.
  • For our clients our lawful basis is: Contract
    The reason we use this basis: We must hold certain personally identifiable information in order to fulfill our service contracts with our clients.
    We process your information in the following ways: Our staff have access to your information to create, maintain and fulfill bookings; to contact you in relation to bookings; to invoice / bill and collect payments for fulfilled bookings; to maintain and monitor access to our client website.
    Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
    Sharing your information: We do not share your personal information with third parties.

  • For the general public our lawful basis is: Legitimate interest
    The reason we use this basis: We use some information, such as web browser headers, computer specifications, IP addresses and dates/times to enable us to correctly render our website for your device and to provide monitoring of our website for performance analysis and security monitoring. Occassionally this information may include identifiable pieces of data, such as IP addresses.
    We process your information in the following ways: We retrieve and use this data at 'run-time' to automatically generate the necessary webpage code and page load logs / performance stats.
    Data retention period: Logs may be kept for up to 24 months.
    Sharing your information: We do share some identifiable information with third parties and they include; StatCounter (for page view analytics) and Google Analytics (for page view and performance analytics).

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

 

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

 

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

  • readypetgo.co.uk
  • www.readypetgo.co.uk

 

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.


Transparent Privacy Explanations

We have provided some further explanations, in the supplementary policy notes section below, about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.


Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically self-served through our own means. We only use trusted websites who each have high standards of user privacy and security. However, we do not control the actual adverts seen / displayed / supplied by third party sites. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL like this; www.example.co.uk or as a titled text link like this: Example Link.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help raise awareness of charities and campaigns in our field of expertise.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.


Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal date" above. Any email marketing messages we send are done so directly by us or through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is; MailChimp. We may hold the following information about you within our EMS system;

  • Email address
  • I.P address
  • Subscription time & date
  • First and last names
  • Your pet name(s)


Supplementary Policy Notes

We are committed to safeguarding the privacy of our website visitors; these supplementary policy notes further set out how we will treat your personal information.


(1)        What information do we collect?

We may collect, store and use the following kinds of personal data for the purposes of contractual administration / fulfilment and/or provision of our web services to you:

(a)  information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information relating to any transactions carried out between you and us on or in relation to either this website or contractual services, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us, or for the enablement of contractual services (such as username, password, name, address, email address, telephone numbers, pet information);
(d) information that you provide to us for the purpose of subscribing to our services, email notifications and/or newsletters (such as name and email address);
(e)  any other information that you choose to send to us;

(2)        Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes.  We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many websites, including this one.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website.  Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

(3)        Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a)      administer the website and fulfill our services and contractual obligations to you;
(b)      improve your browsing experience by personalising the website;
(c)      enable your use of the online services available via the website;
(d)      send to you purchased goods, and/or supply to you services requested via the website or email
(e)      send statements and invoices to you, and collect payments from you;
(f)      send you email notifications which you have specifically requested;
(g)      send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by updating your profile online);
(h)       provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(i)       deal with enquiries and complaints made by or about you relating to the website or our contractual services;

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4)        Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a)        to the extent that we are required to do so by law;
(b)        in connection with any legal proceedings or prospective legal proceedings;
(c)        in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d)       to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5)      International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to countries (including the United States and other countries) which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.

(6)        Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We may store personal information you provide to us, on our servers, excluding electronic payment data. 
All electronic payment transactions you make to or receive from us will be encrypted and handled by an authorised merchant gateway (such as Stripe or GoCardless).

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7)        Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.  We may also notify you of changes to our privacy policy by email.

(8)        Your rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information may be subject to the payment of a fee (currently fixed at £10.00 GBP).  We will require proof of identity.

We will provide you with an opportunity to opt-out of the use of your personal data at any time you wish. Please email or send a letter to our registered address below if you wish to opt-out.

(9)        Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10)      Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11)      Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by one of the methods detailed here.

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