Questions

General

How Do I Book?

What Does The Initial Consultation Involve?

How Will The Billing / Invoicing Work?

What Payment Methods Are Accepted?

Will We Meet The Walkers/Sitters First?

How Do I Know You Are Trustworthy?

Do Staff Have DBS / CRB Certificates (criminal record checks)?

Are You Insured?

Is There A Cancellation Fee?

What If There Is An Emergency Or Accident?

Will You Need My Key?

What Security Precautions Do You Take?

 

Dog Walking / Day Care

What Times Are Dog Walks Available?

How Do You Transport The Dogs?

Where Do You Walk The Dogs?

Does My Dog Need A Collar & Tag?

Does My Dog Need To Be Microchipped?

Do You Walk Dogs Off-Lead?

Do You Use Treats?

How Many Dogs Are Walked At Once?

What Breeds Can You Walk?

Does The 1 hr Walk Include Travel Time?

When Is It Not Possible To Walk The Dogs?

What Happens During Dog Day Care?

When Is Dog Day Care Available?

How Is Day Care Charged?

 

Pet Sitting

What Occurs During A Pet Sitting?

How Long Does A Pet Sitting Visit Take?

What Occurs During The Full Night Service?

What Animals Can Be Tended To?

Who Will Attend A Pet Sitting?

What About Home Privacy?

Will I Need To Provide The Pet Food / Litter?

What If I Have An Aggressive Or Temperamental Pet?

What If I Am Expecting A Guest To Visit During My Booked Dates?

 

House / Home Visits

What Occurs During A House Visit?

What Occurs During The Full Night Service?

Who Will Attend A House Visit?

What About Home Privacy?

What If I Am Expecting A Guest To Visit During My Booked Dates?

Answers

General

How Do I Book?

Simply drop us a message via our contact page and let us know a little about your pet(s) and which of our services you are interested in. We will get back to you as soon as possible to discuss how we can help.

If you are already a client with us - you can create a new booking online, at any time you wish, via the client area.

 

What Does The Initial Consultation Involve?

Our staff will travel to your premises at an agreeable and convenient time and introduce themselves to you and your pet. This is just a friendly and informal chat to discuss your requirements and answer any questions that you may have about our services. We will go through the paperwork with you, collect keys if necessary and setup your first booking.

 

How Will The Billing / Invoicing Work?

We will arrange with you your required booking dates - you can schedule as many or as little as you like - and we'll then generate an invoice for them. If you are making a large number of bookings (or recurring ones), we will automatically split them in to monthly invoices for you, so that the amount you pay is spread out.

  • For short term bookings, we email your invoice on the last day of service.
  • For long term or recurring bookings, we issue your invoice in arrears and email it through on the 1st of each month.
Invoice balances are due within 14 days of being sent through and can be paid for via the client area on our website, using any payment method listed below.

 

What Payment Methods Are Accepted?

For dog walk bookings - we require that a Direct Debit is setup with us (it takes 2 minutes to do the one-off setup which consists of a single online form). We then notify you prior to taking any payment, including the date and amount we will debit. On the due date the sum owed will be automatically debited from your account - fast, secure and hassle-free. You are also protected by the Direct Debit guarantee, which grants you an immediate refund, directly from your bank, if you believe an error has been made, aswell as the ability to cancel the Direct Debit mandate at any time you wish.

For home / pet sitting or taxiing bookings - we accept online card payments, Direct Debits, direct bank transfers (eg. internet / phone banking) or cash.

 

Will We Meet The Walkers/Sitters First?

Yes. We always visit our clients first to introduce ourselves, meet your pet, sign paperwork and collect house keys.

 

How Do I Know You Are Trustworthy?

In addition to meeting us personally, every staff member has a clean DBS / CRB certificate (as discussed below) and a range of references and testimonials. Unlike many sole-trader dog walkers/pet sitters, we are an established private limited company formation and as such have a verifiable company record/history.

 

Do Staff Have DBS / CRB Certificates (criminal record checks)?

Yes. Every member of our staff holds a valid disclosure certificate (also known as CRB / Criminal Record Bureau / DBS / Disclosure Barring Service certificate) issued by the UK authoritive agency, Disclosure Scotland. This government produced document certifies that each member of staff has no criminal convictions. Staff will produce their certificate for you to inspect during our initial consult visit.

 

Are You Insured?

Yes. We are fully insured for liabilities that occur while the pets are under our supervision. A copy of the insurance certificate will be available for you to inspect during our initial consult visit.

 

Is There A Cancellation Fee?

There are no fees for cancellations where at least 24 hrs notice is given. For cancellations made within 24 hrs of the appointment, we charge a £5 late cancellation fee.

 

What If There Is An Emergency Or Accident?

We will attempt to contact you in the first instance (or your preferred emergency contact) and then, if required, we will transport your pet to a local veterinary surgery for attention. We also keep a medical kit in each of our vehicles for basic on-site care.

 

Will You Need My Key?

Yes. We will require a key to access your property for any period where you will not be available to handover/receive your pet.

 

What Security Precautions Do You Take?

Keys are stored in a locked safe with non-descript identifiers (we never store contact details with the keys). While this has never happened to us - if a key under our care should ever get lost, we are fully insured to cover the cost of the immediate replacement of keys / locks to your premises.


Dog Walking

What Times Are Dog Walks Available?

We offer several time slots each weekday (mon-fri only), between 09:00 and 17:30 - please contact us for current slot availability info. Your dog will be collected within these time periods, walked and then returned home safe and sound.

 

How Do You Transport The Dogs?

We collect dogs using one of our vehicles that include air conditioning/climate control, seatbelt harnesses, bedding and non-spill water bowls. If you live within a brief walk of a local park, we may opt to lead-walk them there instead.

 

Where Do You Walk The Dogs?

We use local public facilities, such as parks, meadows and walkways. Dogs are kept away from public roads and busy pavements where possible.

 

Does My Dog Need A Collar & Tag?

Yes. It is a legal requirement under the Control of Dogs Order 1992 that the dogs we walk have a collar and a tag displaying the name and address of the owner.

 

Does My Dog Need To Be Microchipped?

Yes. It is a legal requirement that all dogs are microchipped from 6th April 2016, as per the Microchipping of Dogs (England) Regulations 2015.

 

Do You Walk Dogs Off-Lead?

We always seek the owners permission / instruction during the initial consult; however, most owners prefer that we allow the dogs to roam free once in safe walking areas. Dogs are always walked on-lead while on pavements and crossing roads, as required by law (Road Traffic Act 1988). Some walking areas and situations may also necessitate keeping the dogs on-lead.

 

Do You Use Treats?

Yes. However if you would prefer that we don't offer treats, or if there are specific dietary requirements, just let us know.

 

How Many Dogs Are Walked At Once?

We keep groups to 4 or less, per walker. For dogs that are not good mixers or do not tolerate other dogs at all, we can arrange to take them on a solo walk instead.

 

What Breeds Can You Walk?

We can walk any healthy dog that does not pose a risk to our staff or members of the public and does not appear on the government's banned dogs list:
https://www.gov.uk/control-dog-public/banned-dogs

 

Does The 1 hr Walk Include Travel Time?

Your dog will have a full hour of walking, regardless of the time taken to transport them to and from the walking area.

 

When Is It Not Possible To Walk The Dogs?

For the wellbeing of the pets under our care, we reserve the right to decline walking any pet in periods where the climate may pose a risk to their health (eg. heatwaves, hail etc). In this situation we shall notify the owner in the first instance and try to arrange an alternative timeslot.

 

What Happens During Dog Day Care?

The day care is essentially an extended version of our dog walking service. We will walk and play with your dog(s) for considerably longer and once they are tired we will allow them to rest while remaining in the care of professional walkers until home time.

 

When Is Dog Day Care Available?

We can collect your dog for day care after 09:30 and we are able to look after them until up to 16:30, giving them up to 6 hours of fun between those hours. For some border areas this may be 09:00 to 17:00 in order to accomodate the additional travel requirements. Day care slots are very limited and are only suitable for dogs that are group compatible.

 

How Is Day Care Charged?

We charge a flat rate per dog per day. For a full 6 hr day care booking, this equates to a significant discount over our standard hourly walking service.

 

Pet Sitting

What Occurs During A Pet Sitting?

Our staff will attend your property and perform any agreed tasks - typically these might be:

  • Ensuring your pet(s) have fresh food and water.
  • Refreshing litter trays.
  • Administering any prescribed medications.
  • Spending time making a fuss over and playing with your pet(s).
  • Checking that there are no general issues that would require your immediate attention.
  • Setting thermostats, lights and/or curtains to your preference.

We will not allow access to the property by any non-staff member, nor persons that have not been authorised by you.

 

How Long Does A Pet Sitting Visit Take?

Our sitters will normally take around 15-20 minutes to complete a typical visit, including some play time. Please note that the length of visits / playtime are not guaranteed on standard service bookings, however the ‘Playtime Booster’ add-on can be used to guarantee a minimum period of play time, or to simply extend a visit duration, if you require this. This booster is bookable in increments of 15 minutes, up to a maximum of 2 hours total visit time, and is charged in addition to our standard service fee. Full prices are available on our Services & Prices page.

 

What Occurs During The Full Night Service?

We perform the same in-home duties as with our regular pet sitting, but we can stay in your home for a period of your choice, between the hours of 8pm and 8am. This provides increased security at your premises and a much longer period of play and supervision for your pets. Our sitters will bring their own packed lunch and are fully prepared for a night with a blanket and a small camping bed roll! They will not require the use of any private sleeping quarters.

 

What Animals Can Be Tended To?

Our pet sitters are able tend to cats, dogs, fish, birds, rabbits/guinea pigs, rodents and reptiles during a pet sitting visit.

 

Who Will Attend A Pet Sitting?

The visiting staff will meet the householder during the initial consult visit.

They will be: experienced member(s) of our staff, DBS / CRB certified (no criminal record), insured for pet sitting, at least 25 yrs of age. A maximum of two persons.

 

What About Home Privacy?

We operate a strict privacy and respect policy - Our staff will not enter any private rooms, nor open cupboards/drawers/etc. that the householder has not permitted us to access in order to perform our arranged duties.

 

Will I Need To Provide The Pet Food / Litter?

Yes. We do not supply any food or litter with our service, so we ask that all owners please leave a suitable supply of pet food / litter for our sitters to use during their visit(s).

 

What If I Have An Aggressive Or Temperamental Pet?

We regularly deal with a wide range of pets and varying personality types. Our pet sitters are experienced in dealing with such pets and, providing that the pet is not considered unmanageable, dangerous or a threat to our staff, we will be able to accept the booking. In the interests of both the pet and our staff, it may be necessary for us to withdraw or limit any included 'playtime'.

 

What If I Am Expecting A Guest To Visit During My Booked Dates?

This is not a problem, but we do ask that you please let us know if you are expecting guests during your absence as our staff will be otherwise instructed to decline entry to strangers for security reasons.

 

House / Home Visits

What Occurs During A House Visit?

Our staff will attend your property and perform any agreed tasks - typically these might be:

  • Collecting mail & paper deliveries.
  • Watering plants or lawns.
  • Performing a general perimeter check to ensure doors and windows are locked and that there are no general issues that would require your immediate attention.
  • Setting thermostats, lights and/or curtains to your preference.

We will not allow access to the property by any non-staff member, nor persons that have not been authorised by you.

 

What Occurs During The Full Night Service?

We perform the same duties as with our regular house sitting visits, but we can stay in your home for up to 12 hours, between the hours of 8pm and 8am. This provides increased security at your premises while you away. Our sitters will bring their own packed lunch and are fully prepared for a night with a blanket and a small camping bed roll! so will not require the use of any private sleeping quarters.

 

Who Will Attend A House Visit?

The visiting staff will meet the householder during the initial consult visit.

They will be: experienced member(s) of our staff, DBS / CRB certified (no criminal record), insured for house sitting, at least 25 yrs of age. A maximum of two persons.

 

What About Home Privacy?

We operate a strict privacy and respect policy - Our staff will not enter any private rooms, nor open cupboards/drawers/etc. that the householder has not permitted us to access in order to perform our arranged duties.

 

What If I Am Expecting A Guest To Visit During My Booked Dates?

This is not a problem, but we do ask that you please let us know if you are expecting guests during your absence as our staff will be instructed to decline entry to strangers for security reasons.

 

Dog Walking in Avery Hill, Blackfen, Chinbrook, Chislehurst, Elmstead Woods, Eltham, Grove Park, Horn Park, Kidbrooke, Lee Green, Longlands, Mottingham, New Eltham & more...

We have dog walkers ready to walk your pet dog in South East London And Kent.

Pet Sitting in Avery Hill, Blackfen, Chinbrook, Chislehurst, Elmstead Woods, Eltham, Grove Park, Horn Park, Kidbrooke, Lee Green, Longlands, Mottingham, New Eltham & more...

Our pet sitters are able to look after your cats, dogs, fish, birds, rodents and reptiles in South East London And Kent.

We provide dog walking, pet sitting, home sitting and pet taxiing in the following postcodes: BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8, CR0, CR1, CR2, CR3, CR4, CR6, CR7, DA1, DA2, DA5, DA6, DA7, DA8, DA14, DA15, DA16, DA17, DA18, RH1, RH8, RH9, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, TN13, TN14, TN15, TN16.